Information Technology Consulting

SoJo has several technical consultants, who can assist your business in strategic vision, architecture design, strategic plan, the implementation plan, and staffing to achieve your goals and objectives

Your strategic plan will incorporate the rate-of-change your company can handle, ensure financial planning for all projects, implement policies and procedures to manage the long-term effectiveness of your IT environment, and ensure innovativeness remains paramount with leading-edge technologies

ITSM

Service Management means to implement strategies, policies, and procedures to ensure you business is running 24/7 to support your customers. SoJo's experts can help you understand what elements are needed to remain operational

Technology Project Management

SoJo is skilled in technology management implementation and transitions. Buying a company and need to integrate it, let us help you understand the numerous steps in making it happen

IT Architecture

Develop the right architecture for your business, its growth and potential, and ensure you meet global regulations to best serve your customers

Information Technology Service Management (ITSM)

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Information Technology Infrastructure Library (ITIL) - SoJo can provide organizations wanting to take control of their services, delivered to customers using information technology. Our services are the following:

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Develop your IT Service Strategy

The objective of ITIL Service Strategy is to decide on a strategy to serve your customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer, and what capabilities need to be developed

Service Transition

Service Transition is to build and deploy IT services. The Service Transition lifecycle stage also makes sure that changes to services and service management processes are carried out in a coordinated way

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Service Design

The Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies, and documentation which will enable your business to design services to meet your organizational needs

Service Operations

The objective of Service Operation is to make sure IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of customer/user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

Continual Service Improvement

The primary purpose of Continual Service Improvement (CSI) is to continually align and re-align your IT services to the changing business needs, by identifying and implementing improvements to IT services which support business processes. SoJo assist you in recognizing the ways to improve process effectiveness, efficiency, and cost effectiveness.